Website Kirk IT
Kirk IT is looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and assist our customers install applications and programs.
If you are a motivated, customer-focused professional looking for a new challenge and meet the following guidelines, please send your resume for review.
Excellent verbal and written communication skills, be a self-starter and highly motivated, have excellent time management skills and enjoy working in a fast-paced environment with a diverse group of customers.
Requirements:
- Experience providing technical support to end users, desktops, applications, and peripherals with a willingness to learn new things
- Excellent knowledge of Microsoft Windows 10 & 11
- Managing customer support requests, providing on-going proactive and reactive support
- Ability to manage Active Directory, Group Policy, Network Printers, Windows Desktop and Basic Networking
- Knowledge of Microsoft 365 and how to support Cloud environments
- All other engineering support deemed necessary by management
- Excellent personable skills
Experience:
Minimum of 2 years experience in one or more of the following:
- Working in a Managed Services / Professional Services role.
- Experience working in a Service or Helpdesk environment, ticket handling, escalation, etc.
Vendor certifications would be beneficial
Compensation:
Salary will be commensurate with experience and will be in the range of CI$30k-48k per annum, car allowance, Pension and Medical. Package can also include guaranteed salary increases based on qualifications passed while working for Kirk IT.
Cellular and Notebook Provided for business use.